Sequoia Veterinary Hospital, Inc (“we”, “us” and “our”) values your privacy. This Privacy Policy
(“Privacy Policy”) applies to our website located at www.seqvet.com and all of our local
clinic and hospital websites from which this Privacy Policy is linked (collectively, the “Sites”)
and to the services we provide (the “Services”) to our veterinarian partners, business partners
and pet parents.
concerning how we collect, use, maintain, and share your personal information in accordance
with applicable data protection laws.
We may collect one or more of the following categories of personal information about our
visitors to our Sites, our partners, our potential partners, and our pet parents. We collect this
personal information when these individuals (i) visit our Sites; (ii) request additional information
about our Services; (iii) register for our Services or become our business partners; complete
forms, visit our office, hospitals, veterinary sites or attend our events; or (iv) otherwise interact
with us.
Other Automatically Collected Information: Whether you are a visitor to our Sites, partner,
potential partner, or a pet parent, our servers automatically collect limited information about your
computer when you visit our Sites. This information may include the type of browser software
you use, the operating system you are running, the IP address assigned to your computer or
Internet connection, and the IP address of the website, if any, that referred you to our Sites. We
use this information to understand how visitors navigate through our Sites, to enhance your
experience while using our Sites, and to make the materials we post as valuable to visitors as
possible.
We process your personal information as necessary for us:
● To provide our Services to our visitors to our Sites, partners, potential partners, and pet
parents;
● To fulfill our legitimate interests, including to manage our business operations; to take
steps to prevent, detect or investigate crime, fraud, misconduct or any unlawful action or
omission; to comply with policies and procedures under applicable regulations,
guidelines or notices as well as our own policies and procedures;
● To inform you of our Services and relevant news; and
● For other purposes with notice to you and with your consent where necessary.
Disclosures of Personal Information
We do not sell your personal information. However, in order for us to provide our Services, we
may share your personal information with the following categories of recipients:
● Service Providers, including those who work to enhance our Sites or Services, support
our practice management software systems or other customer service-related Services,
conduct due diligence, and protect the security of our systems and networks;
● Other Business Partners, including to provide our Services to you or to host events;
● Legal/Regulatory Authorities, including to respond to a subpoena or court order, judicial
process, or regulatory inquiry; to defend against fraud, lawsuits, claims or other
liabilities; and to prevent physical harm or financial loss in connection with any
suspected or actual illegal activity.
Retention of Personal Information
We will only retain the personal information of our visitors to our Sites, partners, potential
partners, and pet parents for as long as is necessary to fulfill the purposes for which it was
collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting
requirements.
Security of Personal Information
The security of all personal information provided to us is important and we take reasonable steps
designed to protect your personal information. We maintain reasonable administrative, technical,
and physical safeguards designed to protect personal information that we receive against
accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use.
Your Choices & Rights
Depending upon where you reside, certain choices and rights may be available to you under
applicable data protection laws, including the right to request access to your personal information
or to have your personal information deleted. If you have questions about what rights may apply
to you, please contact us at privacyrights@companionpet.com.
For California Residents:
The California Consumer Privacy Act (“CCPA”) provides California residents and/or their
authorized agents with specific rights regarding the collection and storage of their personal
information.
Your Right to Know: California residents have the right to request that we disclose the following
information to you about our collection and use of your personal information over the past
twelve (12) months. We may ask you to provide certain information to identify yourself so that
we may compare it with our records in order to verify your request. Upon verification, we will
disclose to you:
1. The categories of personal information we have collected about you.
2. The categories of sources for the personal information we have collected about you.
3. The specific pieces of personal information we have collected about you.
4. Our business or commercial purpose for collecting or selling your personal information.
5. The categories of third parties to whom we have shared your personal information and
the categories of personal information that we have shared with each third-party
recipient.
Your Right to Opt Out of Sale: California residents have the right to opt-out of the sale of their
personal information. Please note we do not sell personal information.
Your Right to Delete: California residents have the right to request that we delete any of the
personal information collected from you and retained by us, subject to certain exceptions. We
may ask you to provide certain information to identify yourself so that we may compare it with
our records in order to verify your request. Once your request is verified and we have
determined that we are required to delete the requested personal information in accordance with
the CCPA, we will delete, and direct any third parties with whom we have shared your personal
information to delete your personal information from their records as well. Your request to
delete the personal information we have collected or received about you may be denied if we
conclude it is necessary for us to retain such personal information under one or more of the
exceptions listed in the CCPA.
Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of
your privacy rights conferred by the CCPA.
Verifying Your Request: Only you, or a person that you authorize to act on your behalf, may
make a request related to your personal information. In the case of access and deletion, your
request must be verifiable before we can fulfill such request. Verifying your request will require
you to provide sufficient information for us to reasonably verify that you are the person about
whom we collected personal information or a person authorized to act on your behalf. We will
only use the personal information that you have provided in a verifiable request in order to verify
your request. We cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority. Please note that we may charge a reasonable fee or
refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.
Do Not Track: Our websites and apps are not designed to respond to "do not track" requests
from browsers.
“Shine the Light” and “Eraser” Laws: Residents of the State of California may request a list of
all third parties to which we have disclosed certain information during the preceding year for
those third parties’ direct marketing purposes.
Third-Party Links
We may provide links to other sites or resources provided by third parties. These links are
provided for your convenience only. We have no control over the contents of those sites or
resources, and accept no responsibility for them or for any loss or damage that may arise from
your use of them. If you decide to access any of the third-party links on the Sites, you do so
entirely at your own risk and subject to the terms and conditions of those sites.
Children
We do not knowingly collect personal information from children under the age of 13 through our
Sites. If you are under 13, please do not give us any personal information. We encourage parents
and legal guardians to monitor their children’s internet usage and to help enforce our Privacy
Policy by instructing their children never to provide us personal information. If you have reason
to believe that a child under the age of 13 has provided personal information to us, please contact
us, and we will endeavor to delete that personal information from our databases.
Changes to this Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may
change this Privacy Policy from time to time. By accessing and using the Sites after we notify
you of such changes to this Privacy Policy, you are deemed to have accepted such changes.
Please refer back to this Privacy Policy on a regular basis.
